Carol Barwick  D.HYP, IEMT, TFT, MAPHP, MFHT
T: + 44 (0) 191 281 26 83   M: + 44 (0) 7712 864 760

Your company, your growth, your success and position in today’s global market depend on your people. Good people join your organisation with an expectation of continuous development to complement their existing knowledge and skills. A company that provides this delivers a strong message of stability and a belief in their contribution.

When those driving your product or service are properly trained and supported, your company operates like a finely tuned engine, each part synchronised and working in harmony for optimum results.Bespoke training and development can support the achievement of this. So, do you carry out a knowledge, skills and performance MOT? Who in your organisation needs fine tuning, an upgrade or support? Consider the impact if you don’t develop them and they stay.

Great organisations train their people to deliver the future by providing a template for a positive learning and growth culture; a culture that optimises wellbeing and performance at work.

Get in touch now to find out how we can work in partnership with you to build on your current success.
T: 0191 281 2683

The following list of key training areas are simply broad topics. For further details click on the link.

PERSONAL DEVELOPMENTShow Details, Hide Details

  • Neuro Linguistic Programming
  • The Power of Positive Thought
  • Dealing with Difficult People
  • Time & Self-Management
  • Building Confidence
  • Building Resilience – Reducing Stress
  • Networking for Success
  • Powerful Presentation Skills
  • Dealing With the Media

TRAINING & HRShow Details, Hide Details

  • Designing & Implementing Training
  • Managing Absence
  • Train the Trainer
  • Interviewing Skills
  • Recruitment & Selection
  • Equality & Diversity
  • Unconscious Bias
  • Mediation Skills
  • Succeeding at Interviews


  • Negotiation Skills
  • Constructive Communication
  • Report Writing & Presentation
  • Better Business Writing
  • Effective Meetings & Minute Taking

NEW BUSINESS START UP (3hr workshops)Show Details, Hide Details

  • The Business Gym™ for new starts
  • Building Sales in a Small Business
  • Resilience for Owner Managers
  • How to Achieve a Work-Life Balance

LEADERSHIP & MANAGEMENTShow Details, Hide Details

  • Team Leader/Supervisor Development
  • Project Management
  • Managing Conflict in the Workplace
  • Effective Coaching
  • Understanding & Implementing Change
  • Problem Solving & Decision Making
  • Appraisal Skills
  • Absence Management
  • Performance Management

SALESShow Details, Hide Details

  • Defining the Sales Process
  • Selling by Telephone
  • Face to Face Selling
  • Selling for Non-Sales People
  • Selling On, Selling Up & Closing

CUSTOMER SERVICEShow Details, Hide Details

  • Enhancing the Customer Experience
  • Managing Customer Care
  • Selling within a Customer Service Environment
  • Handling Difficult Situations
  • Customer Relationships Management

REDUNDANCY SUPPORTShow Details, Hide Details

  • Mastering the Job Interview
  • Online Job Search
  • Create a CV to Stand Out From the Crowd
  • Build Your Confidence & Resilience to Move Forward

PERSONAL COACHINGShow Details, Hide Details

  • Personal and Business Coaching (all levels)

Professional Mentor – Sunderland University